Frequently Asked Questions
Wholesale
Does Paragon offer wholesale?
Paragon has been a proud wholesaler to numerous small businesses who are just
as creative and passionate as we are in what they do in the cafes and
confectionary fields. Whether you are looking to increase the tea latte
offerings in your cafe menu or infusing tea in your baked goods, we
offer a wide variety of tea options and programs that suit your needs.
Contact us at hello@paragontearoom.com and one of our industry professionals will be in touch with you within the next 24 hours to help select the most suitable tea for your
business!
Our Clients
We’re grateful to partner with a growing community of talented cafés and bakeries, including:
- Fufu Pancake
- Rain or Shine Ice Cream
- Haisai Sweets & Treats
- Remi Patisserie
- eF & Be Bakehouse
- Pennyroyal Coffee & Bakery
- Lumine Coffee
- Salty Sugar Patisserie
- Honolulu Coffee
- Lumiere Patisserie
- Earthling’s Bakery
- Sweet Barrel
- Pointage Bakery
- Schmear Naturals
Shipping
How do I combine multiple orders in one shipment during Black Friday Sale?
To combine shipments, enter the code COMBINESHIP in the “Discount code” box at checkout. All combined shipments will be sent out the week of December 2, 2025.
This option is perfect if you’re shopping across our rotating weekly sales in November and want to reach the free shipping minimum. It’s also a more eco-friendly choice! 🌎
Where do you ship?
Currently, we ship to the US and Canada by USPS or Canada Post through our online store.
We are able to ship anywhere in the world. International shipping will be at your own expense, please see below for more information.
How often do you process orders?
We aim to process all orders within 2–3 business days. Once shipped, delivery typically takes an additional 2–6 business days for most destinations in Canada and the U.S. Please note that transit times may vary and are dependent on the shipping carrier, which is outside of our control.
What are the shipping costs & estimated shipping times?
We offer free shipping to the US on orders over $100 CAD and to Canada on orders over $80 CAD.
United States
Most orders arrive within 5-7 business days.
Free Shipping on all orders over $100
Canada
We use Expedited Service to most Canadian Destinations. Most orders arrive within 2-7 business days.
Free Shipping on all orders over $80
International
International shipping will vary depending on the weight, number of items, and shipping location. To inquire about a quote, please email the below
information to hello@paragontearoom.com
1. Receivers full name
2. Shipping address
3. Billing address
4. Contact number
5. Email address
Please note: International payments can only be accepted via Square invoice or wire transfer.
*SHIPPING CHARGES MAY CHANGE FROM TIME TO TIME WITHOUT NOTICE. PLEASE REVIEW LATEST SHIPPING CHARGES AT CHECKOUT*
Do you ship to P.O. Boxes?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to P.O. boxes generally require longer delivery times.
Do you ship to APO’s and FPO’s?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to APO’s and FPO’s generally require longer delivery times.
How can I track my order?
You will receive a shipping confirmation with your tracking number after your order has been processed. Please allow for 24-48 hours from the time the tracking number is issued for updates to be reflected.
Can I send a personalized note with the order?
You’re welcome to include a special gift message by writing it in the “Order Notes” section at checkout. We’ll do our best to include your message with the order, but please note this will be fulfilled on a best-effort basis and is not guaranteed. We always strive to make your gifting experience as meaningful as possible.
Visiting Vancouver or Richmond? Save on shipping fees with FREE in-store pick-up!
Simply add our in-store location address as the billing address (Richmond) at check-out for FREE in-store pick-up!
What happens if my package is marked delivered but I didn’t receive it?
If your tracking information shows that your package was delivered but you haven’t received it, please check with neighbors, your building manager, or front desk, and verify the shipping address provided. Carriers may sometimes mark packages as delivered up to 48 hours in advance. If your package still hasn’t turned up after this time, contact us and we’ll do our best to assist - however, please note we are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
Returns
What is your return policy?
As tea is treated as a food item by both the USFDA and CFIA, returns are not accepted (food safety risk).
If upon receiving your package you find that it is damaged or that there is an error in your order, kindly email us at info@paragontearoom.com within 7 days of delivery. So we can quickly identify the transaction, please attach a photograph of the damaged, missing, or incorrect item with your order number.
If you are dissatisfied with your product, please email info@paragontearoom.com or connect with us through chat, and we will be happy to provide you store credit via gift card, within 7 days of delivery.
What if I forget to include my unit number or buzzer code when placing an order?
If your shipping address is missing a unit number or buzzer code, the courier may be unable to deliver your package, which can result in it being returned to us.
Please ensure your full address including any necessary unit or buzzer information is entered correctly at checkout.
Orders returned due to incomplete address details may be reshipped at the customer’s expense or refunded minus the original shipping cost even if the original order qualified for free shipping.
Order Modifications & Cancellations
Once an order is placed online, we may not be able to modify or cancel it. If you require changes, please contact us immediately at info@paragontearoom.com after placing your order. While we will do our best to accommodate, modifications or cancellations are not guaranteed.
Unclaimed In-Store Pickups
Products selected for in-store pickup must be collected within 30 days after the order is marked as ready for pick up (you will receive an email once the order is ready for pick up. Orders not picked up within this window will be automatically cancelled and issued as store credit only. Please note that no refunds will be provided for unclaimed pickups.
Incorrect Shipping Information
Please ensure all shipping details are accurate before placing your order. We are not responsible for orders delivered to incorrect addresses provided at checkout. If you notice that you have made a mistake, contact info@paragontearoom.com with any changes and we will try our best to change it. No refunds will be issued for misdelivered packages due to customer error.
Payment
Is your pricing in Canadian Dollar?
Transactions are processed in Canadian dollars. If your method of payment such as your credit card is in another currency, please note any transaction or FX fees will be set by your banking provider and is out of our control.
What forms of payment do you accept?
We accept most credit card providers such as MasterCard, Visa, AMEX.
How do I use my gift card?
1. Add your favourite items to your cart and proceed to checkout.
2. In the "Discount code or gift card" box, enter the 16-digit code found on the back of your physical card or in your digital gift card email.
3. Hit Apply, and your gift card balance will automatically be used toward your order!
4. Please check your balance HERE and make sure your gift card has enough balance to cover your total. If it doesn't you can either pay the remaining balance with any other accepted payment method, or top up your gift card HERE.
Hojicha Guide
What is the difference between hojicha amber, bronze, obsidian and mango?
Hojicha Amber
Roast Level: Light
Flavour Notes: Nutty, aromatic
Origin: Abe River in Shizuoka, Japan
Best For: Tea lattes
———
Hojicha Bronze
Roast Level: Medium–Deep
Flavour Notes: Bold, toasty, round body
Origin: High mountains in Mie, Japan
Best For: Tea lattes, baking
———
Hojicha Obsidian
Roast Level: Deep
Flavour Notes: Dark roast, chocolatey, roasty
Origin: Kagoshima, Japan
Best For: Tea lattes, baking
———
Mango Hojicha
Roast Level: Light–Medium
Flavour Notes: Naturally sweet & tangy
Origin: Shizuoka, Japan
Best For: Tea latte
———
Tip:
Choose Amber for gentle everyday lattes, Bronze for balance, Obsidian for deep intensity, and Mango Hojicha for something fun and fruity.
Baking earl grey vs Earl grey latte tea powder
Earl Grey Tea Powder:
This tea powder is most suitable for making earl grey tea lattes and offers a smooth mouthfeel as it uses a higher grade of tea leaves stone-milled to a finer mesh size in comparison to the Baking Earl Grey Powder.
Choose this option if you’re wishing to recreate our Vancouver Fog tea latte at home!
Baking Earl Grey:
Suitable for baking as it provides a simple, efficient and powerful infusion of earl grey flavour into any baked goods/ dessert without the hassle of steeping and straining of tea leaves.
The grind size of the powder is slightly less fine (compared to our earl grey powder) and although it is also suitable for making tea lattes, we recommend enjoying it in milkshakes and pastries.
Home Cafe Tips to Create the Best Tea Latte
Head to the link below to learn our tips to creating the boldest and most aromatic tea lattes from the comfort of your home! We cover everything from the milk, tea shot preparation and sweeteness!