Frequently Asked Questions
Wholesale
Does Paragon offer wholesale?
PARAGON
has been a proud wholesaler to numerous small businesses who are just
as creative and passionate as PARAGON in what they do in the cafes and
confectionary fields. Whether you are looking to increase the tea latte
offerings in your cafe menu or infusing tea in your baked goods, we
offer a wide variety of tea options and programs that suit your business
needs.
Contact us at hello@paragontearoom.com
and one of our industry professionals will be in touch with you within
the next 24 hours to help select the most suitable tea for your
business.
Our Clients
Wholesale Clients:
- Fufu Pancake
- Rain or Shine Ice Cream
- Haisai Sweets & Treats
- Remi Patisserie
- eF & Be Bakehouse
- Pennyroyal Coffee & Bakery
- Lumine Coffee
- Salty Sugar Patisserie
- Honolulu Coffee
- Lumiere Patisserie
- Earthling’s Bakery
- Sweet Barrel
- Pointage Bakery
- Schmear Naturals
Shipping
Where do you ship?
Currently, we ship to the US and Canada by USPS or Canada Post through our online store.
We
are able to ship anywhere in the world. International shipping will be
at your own expense, please see below for more information.
What are the shipping costs & estimated shipping times?
We offer free Expedited Parcels to the US on orders over $100 CAD and that to Canada on orders over $75 CAD.
United States
We use Expedited Service to most US Destinations. Most orders arrive withint 3-7 business days.
Free Shipping on all orders over $100 (US)
NOTE: Ground shipping rate is $30.00 for orders to Alaska and Hawaii.
Canada
We use Expedited Service to most Canadian Destinations. Most orders arrive within 2-7 business days.
Free Shipping on all orders over $75 (Canada)
International
International
shipping will vary depending on the weight, number of items, and
shipping location. To inquire about a quote, please email the below
information to hello@paragontearoom.com
Receivers full name
Shipping address
Billing address
Contact number
Email address
Please note: International payments can only be accepted via Square invoice or wire transfer.
*SHIPPING CHARGES MAY CHANGE FROM TIME TO TIME WITHOUT NOTICE. PLEASE REVIEW LATEST SHIPPING CHARGES AT CHECKOUT*
Do you ship to P.O. Boxes?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to P.O. boxes generally require longer delivery times.
Do you ship to APO’s and FPO’s?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to APO’s and FPO’s generally require longer delivery times.
How can I track my order?
You will receive a shipping confirmation with your tracking number after your order has been processed. Please allow for 24-48 hours from the time the tracking number is issued for updates to be reflected.
Can I send a personalized note with the order?
To leave a personalized note with your order, please select, “Include a
complimentary gift message” upon checkout and enter your gift message in the corresponding field.
Visiting Vancouver? Save on shipping fees with FREE in-store pick-up!
Simply add our in-store location address as the billing address(3361 Cambie st. Vancouver, BC V5Z 2W6) at check-out for FREE in-store pick-up!
Returns
What is your return policy?
As tea is treated as a food item by both the USFDA and CFIA, returns are not accepted (food safety risk).
If upon receiving your package you find that it is damaged or that there is an error in your order, kindly email us at info@paragontearoom.com within 7 days of delivery. So we can quickly identify the transaction, please attach a photograph of the damaged, missing, or incorrect item with your order number.
If you are dissatisfied with your product, please email info@paragontearoom.com or connect with us through chat, and we will be happy to provide you store credit via gift card, within 7 days of delivery.
Payment
Am I paying in U.S. or Canadian dollars?
Transactions are processed in Canadian dollars.
What forms of payment do you accept?
We accept MasterCard and Visa credit cards.
How do I use my gift card?
1.) When proceeding to checkout, choose the credit card option.
2.)
Enter your gift card number where the credit card number is required
and enter a random future date, followed by 3 random numbers for the
CVV.
3.) Make sure there is enough balance on the gift card to cover your total amount. If you do not, you can top-up your card here. There is no minimum for the reload amount, as long it is to the next full dollar.
*if you are asked to provide a zip code, please type in “00000” in the space provided.
Hojicha Guide
What is the difference between hojicha amber, bronze, obsidian and mango?
Type Roast Level Origin Best Use Hojicha Amber
Light
*nutty and aromatic
Abe River in Shizuoka, JapanTea lattes Hojicha Bronze
Medium-Deep
*bold and roasty
High mountains in Mie, JapanTea lattes and Baking Hojicha Obsidian
Deep
*strong chocolate and caramel notes, earthy
Kagoshima, JapanTea lattes and Baking Hojicha Mango
Light
*naturally sweet & tangy
Shizuoka, JapanTea lattes
Baking earl grey vs Earl grey latte tea powder
Earl Grey Tea Powder:
This tea powder is most suitable for making earl grey tea lattes and offers a smooth mouthfeel as it uses a higher grade of tea leaves stone-milled to a finer mesh size in comparison to the Baking Earl Grey Powder.
Choose this option if you’re wishing to recreate our Vancouver Fog tea latte at home!
Baking Earl Grey:
Suitable for baking as it provides a simple, efficient and powerful infusion of earl grey flavour into any baked goods/ dessert without the hassle of steeping and straining of tea leaves.
The grind size of the powder is slightly less fine (compared to our earl grey powder) and although it is also suitable for making tea lattes, we recommend enjoying it in milkshakes and pastries.
How to create the best tea latte
Head to the link below to learn our tips to creating the boldest and most aromatic tea lattes from the comfort of your home! We cover everything from the milk, tea shot preparation and sweeteness!